Database Error 580

Is anyone else experiencing this problem?

It occurs everytime a user is logged into Pdms (any module, any database, anytime) and is inactive for more than half an hour.

The user can still work, savework is ok.  However, the members list shows nothing below Zone level and GETWORK produces a database 580 error.

If the user falls back into MONITOR and re-enters Pdms all is fine.

Very annoying.

Pdms 11.6 with all latest patches.
Windows XP.
Project server mounted.
Pdms installed locally on PC.

Have tried uninstalling .net 2.0 with no differences.

Dabacon Error 580 is listed as 'File refresh failed' so my guess is that you are suffering network connectivity drop-outs from time to time which are only resovled by changing modules

Try running PDMS with the logging options turned on and see what messages are output...

For example, set the following evars before going into PDMS:
set PDMSLOG=C:\PDMSLog.txt
set PDMSLOGOPT=MDBMODSWEXPUNGECOMMDB

Thanks HowlingWolf, I'll give it a try and let you know!

Have run the Pdms log file for a few days now.  Blown out of Pdms several times with 580 error but log file reveals nothing.

Anyone out there know if McAfee might be causing the problem?

Are you saying the log file has NO MESSAGES or just none that you consider to be relevant?

We don't get any problems here with McAfee but obviously the software could be configured differently... I would guess that in the end you will have to contact AVEVA support

In the meantime though you could try running some tests with the model on the local hard disk to see if you still get the problem when you no longer access data across the network

Result.

10 Dec 12:20:47.489 llpa:Xfb0-NLIDSK7004  Database error 38 from DFINDI
10 Dec 12:20:47.504 llpa:Xfb0-NLIDSK7004   - File read failed
10 Dec 12:20:47.520 llpa:Xfb0-NLIDSK7004   Extra info: 1GP:Name is \\NLIVEA05\PDMS\PROJECT\SLA\SLA000\slasys,Dbno is 8191,pgid is 6 1,Token is 49,Flayer error is MCD:64
                                         The specified network name is no longer available.
10 Dec 12:20:47.520 llpa:Xfb0-NLIDSK7004  Current element is =24575/4 [illegal refno]
10 Dec 12:20:47.536 llpa:Xfb0-NLIDSK7004  Unhandled Database error 38 from DFINDI
10 Dec 12:20:47.536 llpa:Xfb0-NLIDSK7004   - File read failed
10 Dec 12:20:47.551 llpa:Xfb0-NLIDSK7004   Extra info: 1GP:Name is \\NLIVEA05\PDMS\PROJECT\SLA\SLA000\slasys,Dbno is 8191,pgid is 6 1,Token is 49,Flayer error is MCD:64
                                         The specified network name is no longer available.
10 Dec 12:20:47.551 llpa:Xfb0-NLIDSK7004  Last Dabacon routines called:
10 Dec 12:20:47.551 llpa:Xfb0-NLIDSK7004       db_go_to_element =16382/25 %COMM [no name] in Comm Db, number 8190
10 Dec 12:20:47.551 llpa:Xfb0-NLIDSK7004       db_go_to_element =16382/25
10 Dec 12:20:47.567 llpa:Xfb0-NLIDSK7004       DNTGTS =16382/25
10 Dec 12:20:47.567 llpa:Xfb0-NLIDSK7004       DGOTO =16382/25
10 Dec 12:20:47.567 llpa:Xfb0-NLIDSK7004       DFINDI =24575/4 %STAT /*S in System Db, number 8191
10 Dec 12:20:47.567 llpa:Xfb0-NLIDSK7004  This error was set in call 224 to DABKER
10 Dec 12:20:47.583 llpa:Xfb0-NLIDSK7004  Current element was  =24575/4 %STAT /*S in System Db, number 8191
10 Dec 12:20:47.614 llpa:Xfb0-NLIDSK7004  Exiting : Database error 38
10 Dec 12:23:21.569 llpa:Xb78-NLIDSK7004  Entering PDMS on NLIDSK7004, running 5.1

IT dept says nothing is ruuning at this time from their end.

Aveva support desk, as usual, knows less about Pdms than I do.  I'm lucky if I can get one that has actually used Pdms.  I've been using Pdms for 24 years and am tired of being told the obvious when I contact them.  I don't tend to contact them until I have tried ALL possible routes I (and my contacts) can think of.

From reading your last post the answer would seem to relate to this Flayer message in the log file:
Flayer error is MCD:64
The specified network name is no longer available.

My understanding of this is limited but I believe that after you have initially entered PDMS successfully your network must be dropping out temporarily for some reason (not related to PDMS) between your PC and the server holding the databases. Some time later when PDMS running on your PC tries to find the database files that had been located and opened on entry the files are no longer available... and everything comes crashing down!

Unless anyone else knows any better?:baffled:

HowlingWolf, I totally agree with your conclusions.

However, what makes it strange is this.  We have our license files on the same server and the conection to these are not lost.  If the connection goes down then the user should get a warning that FlexLM is trying to re-connect (usually up to 5 times).

This happens everyday between 12 and 1.  Even stranger though is the fact that it only affects a handful of people (we have 56 users in the project and only 6 or 7 occurances of this problem).

Not that I am a professional IT guy by any means but it sounds to me like there is a problem with a part of the network in your office, maybe a bad switch or something of that nature.

For those that are interested (or following this thread) I found this.

http://support.aveva.com/support/United_Kingdom/VPD/Hardware_Statements/pdms_112_hardware_sheet.htm

I'm wondering if what they say here is still relevant for XP SP2 and Pdms 11.6

Still investigating and will update if I find anything.