Personally, I like the opportunity to discuss problems I'm having with the software with the application people one on one. Aveva will have machines set up and running and you can SHOW them first hand what is not working for you, (showing them is alot better than filling out a help ticket) , alot of times, they can tell you a fix right then, or fill out a PUR on the spot for getting a fix out.
To have these guys come to your office for a day is very expensive, this is the same thing, you get multiple days where the technical people are at your disposal. Last time I went; all of the tech guys were in another room during ISEIT Manager Presentations, I just went in there and put them to work!
Also, after the conference, I had some guys come out to our offices and sit with me so we could finalize the changes I wanted to see implemented. And they actually got it done in the next release. The guy that actually wrote the MDS software was there, not someone from the help desk!
Personally, I like the opportunity to discuss problems I'm having with the software with the application people one on one. Aveva will have machines set up and running and you can SHOW them first hand what is not working for you, (showing them is alot better than filling out a help ticket) , alot of times, they can tell you a fix right then, or fill out a PUR on the spot for getting a fix out.
To have these guys come to your office for a day is very expensive, this is the same thing, you get multiple days where the technical people are at your disposal. Last time I went; all of the tech guys were in another room during ISEIT Manager Presentations, I just went in there and put them to work!
Also, after the conference, I had some guys come out to our offices and sit with me so we could finalize the changes I wanted to see implemented. And they actually got it done in the next release. The guy that actually wrote the MDS software was there, not someone from the help desk!
