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AVEVA Engineering can't access AVEVA 2023 Intouch HELP files

can't access AVEVA 2023 Intouch HELP files

Danijel Dakic over 2 years ago

Hi,

I created 3 VMs with WinServer2016 and AVEVA Intouch 2023.

I can't reach the page localhost:5000 for help files.

Is there a way to bypass this or fix?

For security reasons, there is no connection to the internet for these VMs.

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Pierre-Marie DEVIGNE over 2 years ago in reply to Mickael Courtois +1

I have found the solution. It was the Product Help Viewer Service (HelpDocumentationViewer.exe). It reports it was too long to start to. I have started it and the help system works.

Pierre-Marie DEVIGNE over 2 years ago

Same here on Windows 10 Entreprise with Archestra 2023. Access internet or not ends with the same problem
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Danijel Dakic over 2 years ago in reply to Pierre-Marie DEVIGNE

Just found out that works on the Chrome. Try installing Chrome.
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Pierre-Marie DEVIGNE over 2 years ago in reply to Danijel Dakic

Don't work for me. Still error
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Mickael Courtois over 2 years ago in reply to Danijel Dakic

Same for me, it doesn't work. What version of Chrome do you have?
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Pierre-Marie DEVIGNE over 2 years ago in reply to Mickael Courtois

I have found the solution. It was the Product Help Viewer Service (HelpDocumentationViewer.exe). It reports it was too long to start to. I have started it and the help system works.
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Danijel Dakic over 2 years ago in reply to Mickael Courtois

downloaded fresh from few days ago. latest version.
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